General Conditions of Sale

GENERAL CONDITIONS OF SALE AND USE

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OVERVIEW

This website is operated by the owner of the site (see "legal notices"): WORTH SITE ECOM – SIRET: 94836344500016 – 78 avenue des champs elysées, bureau 326, 75008 Paris. On this site, the terms "we", "us" and "our" and "Mon ciel de lit" refer to the owner of the website. Mon ciel de lit offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to this store in the future shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.



ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any other code of a destructive nature.

Any breach or violation of these Terms of Service will result in immediate termination of your Services.



ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the Services to anyone at any time, for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or contact on the website through which the Service is provided, without express prior written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Return Policy.



ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through our website (including the release of new tools and resources). These new features and services will also be subject to these Terms of Service.



ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



ARTICLE 9 – USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



ARTICLE 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.



ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.




ARTICLE 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Service, any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall My Bed Canopy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. as they arise. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.




ARTICLE 14 – COMPENSATION

You agree to indemnify, defend and hold harmless Mon ciel de lit, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



ARTICLE 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



ARTICLE 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).



ARTICLE 17 – ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any other policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.



ARTICLE 18 – APPLICABLE LAW

These Terms of Service, as well as any separate agreements whereby we provide you with Services, shall be governed by and construed in accordance with the laws of 5 boulevard jean jaures, Chatou, J, 78400, France.



ARTICLE 19 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



ARTICLE 20 – CONTACT DETAILS

Questions regarding the Terms of Service should be sent to us at al.figueira@outlook.fr.

ARTICLE 21 – GUARANTEES

15.1 Mon ciel de lit is the guarantor of the conformity of the Items sold by the Online Store. As such, any request under the legal guarantee of conformity (provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of defects in the item sold within the meaning of Articles 1641 et seq. of the Civil Code) must be addressed to Mon ciel de lit – 5 boulevard jean jaurès – 78400 Chatou – France.

15.2 Mon ciel de lit is liable for defects in conformity of the goods to the contract under the conditions of Article L. 217-4 et seq. of the Consumer Code and for hidden defects in the thing sold under the conditions provided for in Articles 1641 et seq. of the Civil Code.

15.3 The warranty for any goods sold by Mon ciel de lit on its online store is 24 months from the date of actual delivery of the goods.

15.4 Products or services modified, repaired, integrated or added by the Customer or any other person not authorized by Mon ciel de lit for said product or service are excluded from the warranty.

 

15.6 Legal Guarantees

All Products on sale on the Mon ciel de lit Website benefit from the legal guarantee of conformity (articles L217-1 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), allowing you to return Products delivered defective or non-compliant.

15.7 Legal guarantee of conformity

You have a period of two years from delivery of the Product to take action under the legal guarantee of conformity.

In this case, you can choose between repair or replacement of the Product, subject to the cost conditions provided for in article L217-9 of the Consumer Code.

For contracts concluded on or after March 18, 2016, you are exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four (24) months following delivery of the Product. For contracts concluded previously, the defect is presumed for six (6) months.

My canopy bed is committed to what is possible and reasonable:

  1. either to replace the Product with an identical product (in view of available stocks);
  2. either to exchange the Product with a product of equivalent quality and price (in view of available stocks);
  3. or to reimburse the price of the Product within 30 days following the exercise of the legal guarantee of conformity, if replacement with an identical or equivalent Product proves impossible.

- Article L217-4 of the Consumer Code: The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity

resulting from packaging, assembly instructions or installation when this was made its responsibility by the contract or was carried out under its responsibility.

- Article L217-5 of the Consumer Code: The goods comply with the contract:

  1. If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

  1. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

- Article L217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed by two years from delivery of the goods.

15.8 Legal Guarantee of Hidden Defects

Furthermore, you may decide to implement the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code. In this case, you may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

To be able to trigger the hidden defects guarantee:

1- the defect or fault prevents you from making normal use of the Product;

2- at the time of purchase, you could not detect the defect or fault affecting the Product;

3- the defect or fault is not the consequence of improper use of the product;

4- you must act within two years from the day you discovered the defect or fault to claim the benefit of this guarantee.

You have the option of choosing between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

- Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

- Article 1648 paragraph 1 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

To exercise legal guarantees, contact Mon ciel de lit (see Article 11 of these General Conditions of Sale). In any event, the liability of Mon ciel de lit cannot exceed the value of the Product(s) purchased.

15.9 Exclusion of warranties: Warranties do not apply to defects resulting from any action on your part, such as misuse or repair.

ARTICLE 22 – CONDITIONS FOR PUBLICATION OF CUSTOMER REVIEWS

Mon ciel de lit offers customers the opportunity to rate products and sellers and post reviews on its website. Posting a review on a product's description page implies prior acceptance and compliance with these terms of use.

State of mind The main objective of the possibility of giving one's opinion on the site https://petit-ciel-de-lit.com/ is to create a space for expression and contribution for Internet users in relation to the products they buy and know, in order to allow them to freely give their opinion and to inform the buyers of the site in a fair and constructive spirit. The aim is therefore to bring out the opinions present, to respect the points of view.

Reviews may be imported from a third-party site or from our suppliers as long as these reviews concern and deal with the same product and not the site itself (here https://petit-ciel-de-lit.com/).

Filing of notices

There is only one way to leave comments on the site

The Internet user posts a review on a product page, its writing can be motivated or incentivized in exchange for a discount code applicable on the site or following a reminder by email for example. The review is then subject to moderation according to the rules described below. Customers who post a review must imperatively respect the following conditions: be a natural person, not be in a situation of conflict of interest and have had personal experience of consuming the product on which their review is based. In addition, reviews must not:

  • Be defamatory, abusive, obscene, offensive, violent or inciting violence, political, racist or xenophobic and generally contrary to the laws and regulations in force, to the rights of individuals or to morality;
  • Refer to or mention opinions of other Internet users;
  • Reveal the outcome or essential elements of a book or film;
  • Be used for personal or professional purposes, particularly advertising;
  • Contain personal data;
  • Apply to the seller who offers it to you but only to the product presented on the product sheet, if the review relates to a product and vice versa if the review relates to a seller.

Mon ciel de lit reserves the right to contact the author of the review for verification purposes in case of doubt regarding the authenticity of the reviews.

Rating of reviews

Reviews are listed by default in chronological order from newest to oldest.

 

Moderation

Comments and reviews are subject to moderation.

Moderation is a process prior to the publication of a review which aims to guarantee the compliance of the collected content with French law.

Moderation aims to verify this compliance with a view to publishing, rejecting or deleting said content.

Thus, Mon ciel de lit reserves the right not to post online, to delete at any time, comments or opinions including personal information relating to the author of the comment or any third party or opinions containing insulting or defamatory remarks against the author or any legal or natural person or which would be contrary to the law and in particular defamatory, violent, racist, pedophile remarks, calling for murder or suicide, inciting hatred or discrimination. The content of seller comments must not infringe copyright or any third party rights.

Reviews may also be subject to refusal of publication for the following reasons:

  • The rating does not match the comment.
  • The review submitted relates to the purchasing experience (customer service, delivery, website) and not to the product rated. • The text content contains random characters or is poorly written to the point of being unintelligible.
  • The product characteristics description elements are not provided.
  • The content is unrelated to the product being rated.
  • The text content contains personal information or any other information that could lead to identity theft: the first or last name of individuals who are not public figures, a telephone number, a specific physical address or email address, a credit card number, social security number, bank account number or any other information that could lead to identity theft.
  • Text content encourages purchase from a competitor.
  • The text content indicates that the user has not yet tested the product.
  • The content contains profanity or rudeness.
  • The attributes of the opinion include concrete elements of conflicts of interest.
  • A user makes an inappropriate comment about another content or its author.
  • The text content is clearly spam or mentions websites, urls including those of the customer or manufacturer.
  • The text content includes a call for legal action.
  • Customer service has intervened to handle the dispute, the customer is invited to update their review.
  • The consumer contacted the review manager to delete or modify their review.
  • The review manager believes that his civil or criminal liability may be incurred. In the event that the review is not published after moderation, the customer who submitted it will be systematically informed of the rejection of his review as well as the reason for the rejection.

Operating license

The Internet user authorizes, free of charge, the use of the comments of which he is the author by Mon ciel de lit for exploitation in relation to the marketing and promotion of the product to which it relates, in particular for the following distribution methods:

  • On the Internet, in particular on all institutional, commercial or community sites, blogs and/or pages of Mon ciel de lit, and on the sites, blogs or pages of partners or affiliates, as well as on search engines, in particular those distributing opinions and comments;
  • As part of the internal and institutional communication of the Mon ciel de lit website and journalistic information;
  • On all printed media including publishing, catalogs, press, leaflets, flyers, POS.

Within the scope of the destination defined above, the exploitation rights granted include:

  • Under the right of reproduction, directly or through a third party, the right to reproduce, have reproduced, put into circulation, establish any copy, duplicate, duplicate without limitation of copy, in whole or in part, free of charge or for a fee, on any paper, computer, electronic, audio, optical medium and/or on any other current or future medium, by any current or future processes.
  • Under the right of representation, directly or through a third party, the right to represent, to have represented publicly, in full or in part, in whole or in part, free of charge or for a fee, by any means such as representation on screen, or any other means in any public or private place.
  • Under the right of broadcasting, directly or through a third party, free of charge or for a fee, the right to broadcast by terrestrial means, by satellite, by television broadcasting, by any cable operator means or any other means of telecommunication, current or future. This right also includes broadcasting on internal networks and broadcasting in networks intended for an audience not grouped within a legal entity such as the Télétel and Internet networks.
  • Under derivative rights, directly or through a third party, free of charge or for a fee, the right to use, adapt, arrange, modify, translate and have used, adapted, arranged, modified, translated in whole or in part.

Personal data

The Internet user accepts that in the context of the dissemination of comments, certain personal information concerning him/her appears, namely: first name, first letter of last name. Comments and personal data of Internet users are collected and processed electronically for the purposes of managing and disseminating comments. In this context, the data collected may be transferred to a service provider for the purposes of managing the tool dedicated to comment management. In accordance with the Data Protection Act of January 6, 1978, amended by Law No. 2018-493 of June 20, 2018, and the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), Internet users have the right to access, rectify and oppose data concerning them by sending a message or by mail to:

My canopy bed 5 boulevard jean jaurès, 78400 CHATOU

 

ARTICLE 23 - MEDIATION

 

Mediation

In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional.

 

This establishment has designated, by membership registered under number 31289/VA/2203, SAS Médiation Solution as a consumer mediation entity.

 

To contact the mediator, the consumer must formulate their request:

- Either in writing to:

Sas Mediation Solution

222 sheepfold path

01800 Saint Jean de Niost

Tel. 04 82 53 93 06

- Or by email to: contact@sasmediationsolution-conso.fr

- Either by completing the online form entitled “Contact the mediator” on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must imperatively contain:

- The applicant's postal, telephone and electronic contact details,

- The name and address and registration number with Sas Médiation Solution of the professional concerned,

- A brief statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

- Copy of the prior complaint,

- all documents allowing the processing of the request (purchase order, invoice, proof of payment, etc.)

 

ARTICLE 24 - OPPOSITION TO TELEPHONE CANVASING

To avoid any telephone canvassing, you can register on the list https://www.bloctel.gouv.fr/

 

ARTICLE 25 - RIGHT OF WITHDRAWAL

25.1 The customer has a withdrawal period of 14 working days from receipt of the entire order placed on the Online Store.


 Receipt of the order means the delivery of the package to the address indicated and the physical taking of possession of the goods by the customer or a third party other than the carrier and designated by the customer.
 During this period, the customer may return, at his own expense, the Item(s) that do not suit him.

25.2 The customer must inform Mon ciel de lit within this 14-day period of his wish to withdraw via the withdrawal form attached to the order confirmation email, by the online form on the Mon ciel de lit website, by post (to 5 boulevard jean jaurès 78400 CHATOU – France) or by any other unambiguous declaration on his part.
 A confirmation of the registration of his request for withdrawal will then be sent to him by mail as well as a return postage label, Mon ciel de lit not covering the return costs for France and the member countries of the European Union.

25.3 The customer must then return the products concerned to Mon ciel de lit (at the following address: Alexandre Figueira 5 boulevard jean jaurès 78400 Chatou - France) within a maximum of 14 days from the communication of his decision to withdraw or from the receipt of the return postage label. The date retained will then be that of the last of these events.

25.4 The customer is only liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the products.

25.5 Effects of withdrawal: If the right of withdrawal is exercised under the conditions defined above, Mon ciel de lit will reimburse within 14 days from the date on which it was informed of the customer's decision to withdraw any sums already collected in return for the purchase of the Items subject to the right of withdrawal, including delivery costs if they were applied when ordering.
 This refund may be deferred until Mon ciel de lit receives the goods or until the customer has provided proof of shipment of the goods. The date retained will then be the date of the first of these events.

25.6. This reimbursement will be made by the same means of payment as that used by the customer to place the order, unless a different means is expressly agreed with the customer.

25.7 Withdrawal form
 The withdrawal form and information on how to exercise the right of withdrawal are sent to the customer by email after each order with the order receipt.

 

WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of Alexandre Figueira – 5 boulevard jean jaurès – 78400 Chatou – France

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods below:

……………………………………………………………………………………………………………………………………………………………………….

Ordered on (*)/received on (*): ……………………………………………………………………………………………………………..

Name of consumer(s): ………………………………………………………………………………………………………………………..

Address of consumer(s): ……………………………………………………………………………………………………

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete as appropriate.

 

INFORMATION CONCERNING THE EXERCISING OF THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen working days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us (Mon ciel de lit – 5 boulevard jean jaures – 78400 Chatou – France, al.figueira@outlook.fr) of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or email). You can use the model withdrawal form, but it is not obligatory.

You can also complete and submit the model withdrawal form or any other unambiguous statement on our website www.https://petit-ciel-de-lit.com/. We will promptly send you an acknowledgment of receipt of the withdrawal on a durable medium.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


 Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and, in any event, no later than fourteen working days from the day on which we were informed about your decision to withdraw from this contract. This reimbursement may be deferred until Mon ciel de lit receives the goods back or until the customer has provided proof of shipment of the goods. The date chosen will then be the date of the earliest of these events. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, this reimbursement will not incur any fees for you.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen working days after you have communicated to us your decision to withdraw from this contract.

We will not cover the cost of returning the item.